Refund policy

Return & Refund Policy

At Kolhapuri Chappal, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

We offer a 3-day return policy, which means you have 3 days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in its original condition.
All original tags, packaging, and accessories must be intact.
A valid proof of purchase/order ID is required.
A proper unboxing video must be provided clearly showing the package being opened from the beginning without cuts or edits.

Returns requested after 3 days of delivery will not be accepted.

To avoid fraudulent claims and ensure smooth resolution, customers must record a complete unboxing video while opening the package.

The video should clearly show:

Claims without proper unboxing video proof may not be eligible for return or refund approval.

To initiate a return, contact us at:

Please include:

Once your request is reviewed and approved, we will provide return instructions.

Items sent without prior return approval will not be accepted.

Please inspect your order immediately upon delivery.

If you receive:

The following items are not eligible for return:

Once the returned product is received and inspected by our team, we will notify you regarding approval or rejection of the refund.

If approved:

Refunds will be processed within 7 working days after successful verification and acceptance of the returned item.
Refunds will be credited to the original payment method used during purchase.

Please note that banks or payment providers may take additional time to reflect the refund in your account.

For any return, refund, or order-related questions, contact us at: